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I’m such a big fan of everyone on your team doing support rotations. Nothing builds empathy faster for your customers than hearing their problems first hand and trying your best to solve them 🙌 gaps in documentation and/or your offering are made super clear. (1/2)On twitter.com
♻️ 1 Retweets ❤️ 21 Favorites Mood +14 🙂
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You also get the opportunity to reach out “across the divide” and engage directly and honestly with someone — helping them build empathy for your own team in reverse. Good reminder to both sides that it’s *real* people, on either side of the equation, just doing their best.Permalink On twitter.com